On-Site Small Business Tech Support
When office or home office technology isn’t working, everything suffers—front desk delays, dropped calls, slow internet, printers that won’t cooperate, and staff who can’t do their jobs. AllPoint Home & Tech Services provides dependable small business and home office tech support, focused on real solutions without the runaround.
Free phone consultation • Clear communication • Reliable fixes
Who We Help
- Small offices and teams (1–25 employees)
- Retail and service businesses
- Professional offices (real estate, insurance, etc.)
- Home offices and remote workers
- Property managers needing tech help at multiple sites
Already have an IT provider? We can also act as local on-site hands when you need someone physically present.
What We Do at AllPoint
With 25+ years of hands-on experience, we help you troubleshoot issues quickly, stabilize your network and devices, and set up new equipment the right way—so your business runs smoother day to day.
Office Wi‑Fi & Networks
- Slow Wi‑Fi, dropped connections, dead zones
- Router/mesh setup, optimization, and cleanup
- Guest Wi‑Fi setup
- Basic network organization and stability improvements
- Firmware updates and secure configuration best practices
Computers, Printers & Workstations
- PC troubleshooting and performance issues
- Printer/scanner setup and connectivity fixes
- New workstation setup (monitors, docks, webcams, peripherals)
- Basic file sharing and workstation connectivity issues
Email & Productivity Basics
- Email setup and troubleshooting (desktop/mobile)
- Microsoft 365 setup/help
- Account cleanup and device sign-in issues
Office Setup & “Fix What’s Not Working”
- Internet provider changes (“nothing works now”)
- Conference room basics (TV display, webcam/mic setup)
- General troubleshooting and practical improvements
How Our Process Works (After Phone Consultation)
On-site Visit & Assessment
We confirm the issue, check the setup, and identify the real cause.
Fix + Improve Reliability
We resolve the immediate problem and tighten the system to reduce repeat issues.
Verify & Handoff
We test, confirm everything is working, and document key details as needed.
PRICING / RATES
On-site support (core area)
Home/Office Tech First Visit Special $169 (covers first 90 minutes)
$125/hr in Grass Valley, Nevada City & Auburn
Additional time billed in 15 minute (1/4 hour) increments.
One Hour minimum for on-site business support.
Most common first visit: 2–3 hours (diagnose + fix + stabilize).
Veteran/Military, Educator & Senior Discounts!
Outside core area
Service available across Nevada/Placer/Sacramento/Yuba/Sutter counties; additional travel/time will apply depending on location. Will be quoted before scheduling appointment.
Remote support
Remote support is available for select issues when appropriate; most clients start with on-site support and add remote help later as need.
Popular Service Options
On-Site Business Tech Support (2-hour minimum)
Best for urgent issues, troubleshooting, printer/computer problems, and general office tech fixes.
Starting at $250 (2 hours)
Office Wi‑Fi & Network Tune-Up
Stabilize your network: optimize Wi‑Fi, clean up settings, improve security basics, and document key info.
Typical time: 3–5 hours (quoted after consult)
New Workstation Setup
Set up a new PC/laptop, monitor/dock, printer connection, and email basics.
Typical time: 1.5–3 hours (depending on needs)
On-Call Retainer Support Plans
For businesses that want priority scheduling and predictable support, AllPoint offers simple monthly on-call plans.
Call (530) 395-5677 for more details!
Starter Plan – Starting at $225 per Month
- 2 hours/month included (on-site or remote as appropriate)
- Priority scheduling
- Additional hours billed at $125/hr
- Rollover: up to 2 hours for 1 month
Standard Plan
- 4 hours/month included
- Priority scheduling
- Additional hours billed at $125/hr
- Rollover: up to 4 hours for 1 month
Priority Plan
- 8 hours/month included
- Priority scheduling
- Additional hours billed at $125/hr
- Rollover: up to 8 hours for 1 month
Commitment: Retainer plans require a 3-month minimum term. After the initial 3 months, plans continue month-to-month and can be canceled with 30 days’ notice.
How rollover works: Unused included hours may roll over for up to 1 month. Rolled-over hours must be used the following month or they expire. To keep things simple, rollover is capped at one month of your plan hours.
- Additional hours billed at $125/hr.
- Travel/time service call fee may apply outside Grass Valley, Nevada City & Auburn.
Frequently Asked Questions
Our Services
Get In Touch
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Serving Western Nevada, Placer, Sacramento, Yuba & Sutter Counties
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Mon - Sat 9:00 AM - 5:00 PM
What to Have Ready
- Wi‑Fi name/password
- ISP/provider info (and router/modem access if available)
- List of affected devices/users
- Any new equipment on-site (unboxed if possible)
- Photos of your network/router area (optional but helpful)